FAQ

WE SHIP WORLDWIDE 

FREE SHIPPING!


On US orders of $150 or more!

No coupon codes needed.

Offer valid for U.S. orders placed at www.rehabcouture.com. Shipping does not count towards the qualifying amount.

No price adjustments on previous purchases. Cannot be combined with any other offers.

 QUALIFIES FOR PRIORITY SHIPPING ONLY

EXPRESS AND INTERNATIONAL SHIPPING ARE EXCLUDED.

 

Accepted Payments

 We do accept all major credit cards at checkout. You must make sure that the billing address matches the shipping address when checking out. In the event that you have a billing address that doesn’t match your shipping address, buyer must use our third party payment verification system PayPal to complete order. Failure to do so will result in automatic cancellation of order!

 

WHAT IS THE PROCESSING TIME?

 All orders are processed, verified, and shipped within 2-5 business days or sooner.

Express orders are processed within 1 business day.

We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You can track your package using the supplied tracking number.
*Please Note: The time it takes to receive items includes Processing + Shipping Transit time. For example, choosing a Next Day Shipping service does not guarantee you will receive it the day after you place your order.

HOW MUCH IS SHIPPING?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

HOW LONG IS SHIPPING?

All orders are processed, verified, and shipped within 2-5 business days.
Once your order has been shipped, the estimated time of arrival is,
US Orders:
1. USPS First class mail (2-5 business days)
2. USPS Priority Mail (2-3 business days)
3. USPS Express mail (Guaranteed in 2 business days, 1 business day in most cases)
4. Free Shipping (2-5 business days)

International Orders:

1. USPS First class mail (15 - 30 business days) *This option will only appear if your order weighs under four pounds.
2. USPS Priority mail (10 -20 business days)
3. USPS Express Mail (5 -10 business days)

HOW DO I TRACK MY ORDER?

When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment. For international orders, Standard Airmail includes a customs form label number that can be used to locate your package, but is not an actual tracking number.

CUSTOM FEES?

A customs duty is a tariff or tax on the importation of goods. Commercial goods not yet cleared through customs are held in a customs area, often called a bonded store, until processed.

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.

As far as customs charges, we do not have any control over them, nor know what the charges will be if any. If your package is being held by customs, that means you need to pay the custom fees in order to retrieve your package. If you don't, the package will be returned to us.
 
                                     RETURNS

 

**NO REFUNDS - NO EXCEPTIONS **

**EXCHANGES AND STORE CREDIT ONLY**

 

RETURNS FOR EXCHANGE MUST MEET THESE REQUIREMENTS:

 

  • Merchandise must be returned within 7 days of receipt.

  • Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact. Items must be in a condition suitable for resale.

  • Merchandise must have all tags, including any hangtags attached.

  • Any merchandise marked "Final Sale" cannot be returned.

  • Non-returnable merchandise include sale products, formal gowns, swimwear, and bodysuits.

  • We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.

  • Customer is responsible for shipping fees to send the order back to Rehab Couture.

  • Shipping fees are not refundable.

  • Rehab Couture diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not qualify for an exchange .

 

STORE CREDITS

  • All exchanges/returns will be issued a store credit to be used to purchase the exchange item. 

  • Store Credit is valid only on our website.www.rehabcouture.com

  • The Store Credit can be used immediately once issued and does not expire.

 

RETURN PROCESSING TIME

  • Upon receipt of your package, your return for an exchange or store credit  will be processed within 3-7 business days. You will be notified via email once your return has been processed.

 

WHEN MAKING A RETURN:

  • Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.

  • Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.

  • Write “Reason for Return” on the back of your invoice.

  • Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.