About The Town Bag

Returns Policy

WHAT IS THE PROCESSING TIME? All orders are processed, verified, and shipped within 2-5 business days or sooner. Express orders are processed within 1 business day.We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You can track your package using the supplied tracking number.*Please Note: The time it takes to receive items includes Processing + Shipping Transit time. For example, choosing a Next Day Shipping service does not guarantee you will receive it the day after you place your order.** WE DO NOT SHIP TO P. O. BOXES**HOW MUCH IS SHIPPING?Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

HOW LONG IS SHIPPING? All orders are processed, verified, and shipped within 2-5 business days.Once your order has been shipped, the estimated time of arrival is,US Orders:1. USPS First class mail (2-5 business days)2. USPS Priority Mail (2-3 business days)3. USPS Express mail (Guaranteed in 2 business days, 1 business day in most cases)4. Free Shipping (2-5 business days)International Orders:1. USPS First class mail (15 - 30 business days) *This option will only appear if your order weighs under four pounds.2. USPS Priority mail (10 -20 business days)3. USPS Express Mail (5 -10 business days)

HOW DO I TRACK MY ORDER? When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment. For international orders, Standard Airmail includes a customs form label number that can be used to locate your package, but is not an actual tracking number.

CUSTOM FEES? A customs duty is a tariff or tax on the importation of goods. Commercial goods not yet cleared through customs are held in a customs area, often called a bonded store, until processed.All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.As far as customs charges, we do not have any control over them, nor know what the charges will be if any. If your package is being held by customs, that means you need to pay the custom fees in order to retrieve your package. If you don't, the package will be returned to us.